Due to high volumes, response times in the community may be delayed over the next few days. Please refer to our self-help content for additional assistance. Thank you! Microsoft Support. So, much for consistency there. When they all match it is transparent to the user and all is well. But, what about environments where policy precludes those from match. For instance, a financial institution has user logins as First initial, Middle initial, First 5 letters of last name and a two-digit number designation.
So, for organizations that have such a requirement, how do you handle this? Does it essentially come down to a training issue of letting the user know that depending on where the login, it's either a UPN or a SIP address?
Look forward to hearing your input. This thread is locked.
Teams Migration Prep – Part 2 – UPN/SMTP/SIP Alignment
You can follow the question or vote as helpful, but you cannot reply to this thread. I have consulted our related team and would like to explain that there is no known issue IRM, Windows Intune. As your accounts are synced from local AD, the article is not available for you. If you want to keep them same, you need to edit both UPN and email address in the directory tool. Our engineer will help you troubleshoot. Did this solve your problem? Yes No. Sorry this didn't help. Thanks for your feedback.
October 6, Due to high volumes, response times in the community may be delayed over the next few days. Darren Brinksneader. I have the same question In reply to Darren Brinksneader's post on March 14, Best Regards, Aaron. Thanks for marking this as the answer.
Office 365 – Why Your UPN Should Match Your Primary SMTP Address
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? This site in other languages x.This article provides steps for troubleshooting issues with object synchronization by using the troubleshooting task. For Azure AD Connect deployment with version 1. For earlier versions, please troubleshoot manually as described here.
The rest of this section describes specific results that are returned by the task. In each case, the task provides an analysis followed by recommended actions to resolve the issue. Object is out of scope due to domain not being configured. In the example below, the object is out of sync scope as the domain that it belongs to is filtered from synchronization. In the example below, the object is out of sync scope as the domain that it belongs to is missing run steps for the Full Import run profile.
The object is out of sync scope due to OU filtering configuration. This OU is not included in sync scope. A linked mailbox is supposed to be associated with an external master account located in another trusted account forest. If there is no such external master account, then Azure AD Connect will not synchronize the user account corresponds to the linked mailbox in the Exchange forest to the Azure AD tenant. In addition to analyzing the object, the troubleshooting task also generates an HTML report that has everything known about the object.
This HTML report can be shared with support team to do further troubleshooting, if needed. Learn more about Integrating your on-premises identities with Azure Active Directory. Skip to main content. Contents Exit focus mode. Run the troubleshooting task in the wizard To run the troubleshooting task in the wizard, perform the following steps: Open a new Windows PowerShell session on your Azure AD Connect server with the Run as Administrator option.
Start the Azure AD Connect wizard. Navigate to the Additional Tasks page, select Troubleshoot, and click Next. On the Troubleshooting page, click Launch to start the troubleshooting menu in PowerShell. In the main menu, select Troubleshoot Object Synchronization. Troubleshooting Input Parameters The following input parameters are needed by the troubleshooting task: Object Distinguished Name — This is the distinguished name of the object that needs troubleshooting AD Connector Name — This is the name of the AD forest where the above object resides.
Azure AD tenant global administrator credentials Understand the results of the troubleshooting task The troubleshooting task performs the following checks: Detect UPN mismatch if the object is synced to Azure Active Directory Check if object is filtered due to domain filtering Check if object is filtered due to OU filtering Check if object synchronization is blocked due to a linked mailbox Check if object is dynamic distribution group which is not supposed to be synchronized The rest of this section describes specific results that are returned by the task.
Object is filtered due to domain filtering Domain is not configured to sync Object is out of scope due to domain not being configured. Object is filtered due to OU filtering The object is out of sync scope due to OU filtering configuration.
Linked Mailbox issue A linked mailbox is supposed to be associated with an external master account located in another trusted account forest. Is this page helpful? Yes No. Any additional feedback?
Skip Submit. Submit and view feedback for This product This page. View all page feedback.In relation to my very first article, problems can occur. I had a question from a colleague, about a customer, who was using Office and had a local AD. They where not using AADConnect, and would like to do so. Challenge no. You can see more about how to do that in my first article here.
The mistake can happen for various reasons. Once you change the UPN to your public domain, locally and sync it, it will throw a UPN mismatch error in a mail to your admin account. You need to have the Office Powershell module and the sign in client. You can download both here.
Logon with your Global Admin credentials to your tenant. Import-Module ActiveDirectory. You are commenting using your WordPress. You are commenting using your Google account. You are commenting using your Twitter account. You are commenting using your Facebook account. Notify me of new comments via email. Notify me of new posts via email. This site uses Akismet to reduce spam. Learn how your comment data is processed. Twitter Facebook.
Search for: Close. Move the user you are having trouble with, to an OU that is not synced. You need to delete it from the recycle bin. First of, we need to change the UPN of the cloud user, from tu05 omg Share this: Tweet. Like this: Like Loading Leave a Reply Cancel reply Enter your comment here Fill in your details below or click an icon to log in:.
Email required Address never made public.Cleanup and Rationalization: always a fun part of any project. There are also potential impacts and confusion when it comes to MFA. Pat Richard has in the past provided a handy one for finding Onprem users where the Mail address and SipAddress do not match. Once upon a time though, setting the email address on the General tab of a AD user object, also set the primary SMTP: vs smtp: address in the proxyAddresses attribute.
A bug report I filed back in the range, modifying the email address field on the General tab could result in a duplicate email address, I presume that this is why now that this attribute is really only for display purposes, and could be wildly different than the SMTP: setting of proxyAddresses.
In with the new, and the ugly. Thanks to proxyAddresses being a Multi-Valued String attribute, nothing is easy. A person can obviously play around with the commands a bit. I take no responsibility for how you have to clean up any mismatches in order for you to get everything aligned. Your email address will not be published.
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Leave a Reply Cancel reply Your email address will not be published. UCC for the restivus.Since the early days of Officethe discussion of changing UPNs has been had between consultants and clients.
During Office deployments, I always try to follow the approach of minimizing change in the environment. However, there are some changes that are absolutely necessary and others that, while not absolutely necessary, will make your life easier down the road; this issue falls somewhere in between.
Below is some of the background around changing UPNs and why it should be strongly considered if possible. ADUC does something a little odd in that it displays the UPN as two separate fields, one that is free text and the other that is a dropdown. These two fields combine together to create the userPrincipalName attribute in Active Directory, they are not stored separately.
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The biggest concern with changing the UPN generally falls on third-party applications that have been integrated into Active Directory. For the most part, I advise clients to try and inventory applications that are leveraging Active Directory for authentication and at a minimum, dive deeper into the largest and most important applications.
Clients are often scared of the unknown but then as we dig into the applications, in very few cases do they generally use the UPN. I probably setup hundreds of Active Directory environments like that. The actual process of changing the UPN is relatively easy to do.
There is no reason to change service accounts or other accounts that will not be using Office services. Did you find this article helpful? Leave a comment below or follow me on Twitter JoePalarchio for additional posts and information on Office Looking to do some more reading on Office ? Catch up on my past articles here: Joe Palarchio. More from this Author. Thanks Joe. Hi Joe Really useful summary of the issues. A lot of these issues come down to AD data quality.
An Office engagement is a very good opportunity to get the business to buy into the process of spring cleaning AD. Our users have primary smtp as firstname. You can still keep your samaccountname as xxx11 and change just the UPN to match the primary SMTP address and that would generally be the recommendation. Thank you for the summary, Joe. This was safe for email, because we can just bump the previous email to a proxy address.
Is this creating a problem for anyone? Al- Yes, ideally you would want to keep the UPN the same as the primary email address. Thanks for the comment! We definitely have applications that utilize the UPN for login, but know one truly understands the scope.
Plan and troubleshoot User Principal Name changes in Azure Active Directory
I would like to deal in reality if possible and having metrics would be invaluable guidance. What is the benefit to adding the sip:user domain.
Is it necessary when using Skype for Business online?One potential cause is the use of "aliases" or "friendly names" in place of the sign-in identity to which the subscription is assigned.
This is called "aliasing". Aliasing can be encountered when a company has a Microsoft Online Service for their directory sign-in, like 'JohnD contoso. Doe contoso. Verify that the sign-in email address listed at the top right of the page matches the address you used to sign in. If it does not, your UPN is mismatched and you will not be able to view your subscription. Locate the subscriber having the UPN mismatch issue.
The Filter feature can make it easy to find a subscriber. Personal subscription accounts can also experience issues if the email address used to sign in to the Visual Studio Subscriptions portal does not match the email address associated with the subscription.
If the signed-in email address is not the same as the email address used to access the website there is a conflict between your account and the alias. Go to Manage how you sign in to Microsoft. Sign in to your Microsoft account if prompted.
Under Account aliases, select Make primary next to the email address used to assign the subscription. Sign back in using the account used to assign the subscription which should now be configured as primary alias. If you are altering a single user, select that user in the table and right click to edit. This will open a panel where you can modify the sign-in email address. Make the necessary updates in the sign-in email address field. Click save and the changes will take effect.
If you need to make these changes to a large quantity of users, you can utilize the bulk edit feature. Read the Edit multiple subscribers using bulk edit article for more information. For both individual and bulk changes, the subscribers will receive an email with instructions that their sign-in email address has changed and they will need to sign in using the updated email address. Skip to main content. Contents Exit focus mode. What is aliasing? What are the potential issues? Note For both individual and bulk changes, the subscribers will receive an email with instructions that their sign-in email address has changed and they will need to sign in using the updated email address.
Is this page helpful?In this example, HQ. As you can see from the examples, you may have a mix of different username formats. This can depend on when the users were added and the conventions of the current administrator.
You might also synchronise usernames and other attributes in from another application, such as an HR system. Smith domain. But herein lies the problem. Because the Office UPN is formatted like an email address, and for some, but not all your users, it may actually be their email address, confusion reigns supreme.
This confusion is compounded by the fact that, for example, the Activation window for Office Pro Plus prompts the user to enter their email address.
The tricky element is identifying non-matching UPNs and SMTPs and with organisations expanding every day, the number of occurrences can continue to increase. Something that can help and a product that we use and recommend during migrations is Mailscape Mailscape will continuously track all elements of your Microsoft infrastructure.
It also creates detailed on-demand and scheduled reports on virtually anything you're interested in. To see Mailscape in action and to find out more, click here. You must be logged in to post a comment. For example: John. No Comments. Post a Comment Cancel Reply You must be logged in to post a comment.